Q&A Tools for Software Developers
How we help
- Pricetag: free!
- Customers can help each other, reducing your customer support costs
- Establish relationships with customers, pre-sales or post-sales
- Let potential customers easily ask a question from any page on your site
- No cumbersome registration
Reduce Support Costs
As a software developer, you have customers with a range of experiences; some are experts, and some are "newbies", and Q&A is one of the easiest ways to let your expert customers help your newbies, so you don't have to answer all the questions yourself. Degree3 Q&A is like a private StackOverflow just for your software and your customers.
Also see: How Q&A helps Small Businesses Connect with Customers
Our Q&A widget appears on every page, and customers can see questions you've already answered, so they can find answers and they know that you are actively working to support your software. This raises the level of professionalism on your site and most importantly helps you to establish a relationship and trust with potential customers.
You will receive an email each day with all of the new questions and answers, so you can remove anything you think is inappropriate, and answer any questions that your customers have. Nothing creates long-lasting relationships and word-of-mouth referrals like prompt support.
If you think your visitors are particularly sensitive, you can enable our moderation queue, so you can review all questions and answers before they go live on the site, but we normally recommend allowing conversation to flow freely and moderating after the fact.
Easier than Forums
You certainly do not want your potential customers to be discouraged by a tedious registration process for your forums, so make it easy for them! Degree3 Q&A allows your visitors to post with a simple name and email address, so you get feedback and questions from as many people as possible. Don't turn people away with cumbersome registrations!
Use Categories to Direct Customers
Degree3 Q&A already associates questions with the pages on which they were asked, but you can also group questions by your own categories. Perhaps you offer 3-4 different types of software and you want to group the questions so your visitors are only seeing the most relevant Q&A - just see our Customization Guide to learn how to group questions on your site.
Drive Traffic
Degree3 syndicates your Q&A, so our users can find your content and actually come to your site to learn more about your product offerings. We provide keyword-rich, deep backlinks into your site, which is fantabulous for SEO.
How Q&A is Different
You can use forums or comments on your site, but these have very different purposes. Forums are great for general conversation among frequent users, but new users are unlikely to venture into your forums just to ask a question. New users are more likely to use a "comments" tool, but then their question and your answer is stuck on that page and won't help people who are elsewhere on your site.
Degree3 was founded by the people who invented social Q&A back in 2003, and we know that if your visitors have questions, you need to give them the easiest possible way to get answers. Our Q&A plugin is built to live on every page of your site so your visitors can see answers you've already given, and it's super-simple to ask a question and have answers sent to their email address.
