Category Archives: Community Management

How Q&A helps small businesses connect with customers

Social Q&A has a variety of applications, but small businesses have their own unique set of challenges, so I thought I’d spend a little time talking about how social Q&A can help small businesses create and maintain relationships with their … Continue reading

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What is social Q&A, and how can it help my site?

You have probably used a “social Q&A” site, but you may not have realized it because the term is relatively new.  Let me try to define it first, and then we can look at some examples to make it more … Continue reading

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Don’t Settle for Comments

A recent article on Mashable had some good things to say about how websites integrate community with content.  The author’s main gist was that site owners should not just give up on providing community and leave that to the likes of Twitter … Continue reading

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