Author Archives: Joel Downs

We set Q&A Free!

Posted on June 11, 2012 by Joel Downs

Knowledge wants to be free. Our Q&A systems enable hundreds of sites to help their visitors exchange knowledge every day, and that exchange is free – someone asks, someone answers, and it’s all done by people who are trying to … Continue reading →

Posted in Feature Updates | Tagged categories, comments, faq, premium plans, search, theme editor | Comments Off

New format in beta: Chicklets!

Posted on May 17, 2012 by Joel Downs

What is a chicklet you ask? Let’s start with what it isn’t. It isn’t this: It’s also not this: No, it isn’t that. When we here at Degree3 talk about chicklets, we aren’t referring to something as tasty or cute … Continue reading →

Posted in Feature Updates | Tagged chicklet | Comments Off

Improved support for FAQs

Posted on May 1, 2012 by Joel Downs

No two ways about it, I love me a good FAQ, and so do your visitors, and that’s why we were very happy to see that several of our customers had started building FAQs already (a premium plan is required.) … Continue reading →

Posted in Uncategorized | Comments Off

Premium plans are here!

Posted on April 5, 2012 by Joel Downs

We here at Degree3 are very happy to announce the launch of our premium plans, both of which offer a full 30-DAY FREE TRIAL! We listened to your requests, and have packed as many of them as possible into the … Continue reading →

Posted in Feature Updates | Tagged categories, comments, faq, faq builder, instant search, new feature, premium plans, private Q&A, skinning, whitelabel | Comments Off

The morbidity of the Facebook Timeline

Posted on February 26, 2012 by Joel Downs

When Facebook rolled out its “Timeline” to replace their Profile pages, it seemed like a neat gadget. It seemed like an odd move to get rid of the activity stream that had been on Profiles before, but it was kind … Continue reading →

Posted in Industry News, Product Management | Tagged facebook, Facebook Timeline | Comments Off

An even faster way to help your visitors

Posted on February 6, 2012 by Joel Downs

Today I’d like to talk about a new little feature that I think you all will find very useful. Until now, we have sent you (the webmasters) daily digests of Q&A on your sites, giving you a nice summary of … Continue reading →

Posted in Feature Updates | Tagged admin tools, email, notifications | Comments Off

How Q&A helps small businesses connect with customers

Posted on November 8, 2011 by Joel Downs

Social Q&A has a variety of applications, but small businesses have their own unique set of challenges, so I thought I’d spend a little time talking about how social Q&A can help small businesses create and maintain relationships with their … Continue reading →

Posted in Community Management, Product Management | Tagged customer decision-making process, post-sales, pre-sales, Q&A, small business, smb, social Q&A | 1 Comment

What is social Q&A, and how can it help my site?

Posted on October 24, 2011 by Joel Downs

You have probably used a “social Q&A” site, but you may not have realized it because the term is relatively new. Let me try to define it first, and then we can look at some examples to make it more … Continue reading →

Posted in Community Management, Product Management | Tagged answerbag, build retention, communities of interest, community tools, Degree3, niche Q&A, Q&A systems, reduce bounce rate, social Q&A, visitor engagement, yahoo answers | Comments Off